Updated 19th May 2022

These COVID-19 practice procedures are put in place to keep you and our staff safe, whilst also complying with advice from the Government and NHS England. These procedures may change over time, so please re-read them before attending the practice in case any of them have changed.

As England begins to open up more and with the removal of social distancing restrictions, we would like to inform our clients and customers of the updated regulations that are in place from May 19th 2022.

As this practice is a healthcare setting, face covering use is still recommended by the NHS for the benefit of all patients, and due to the prolonged close proximity that is required. Our team will be continuing to wear face masks during your visits to the practice and we ask that you also wear a face covering while you are with us if you are able to do so.

We will continue sanitising in-between patients and visitors, and as such we request that you do not attend your appointment early as this can delay the procedures we have in place.

We will continue with an appointment based visiting system, and ask that where possible, any visit to the practice is done by a pre-booked appointment. This is so that we can control the number of people in the practice at any one time, and keep you and our team as safe as possible.

Before visiting the practice

Most visits to the practice will be "by appointment" only. This includes, but not limited to, Styling Consultations, repairs and adjustments, eye examinations, contact lens checks, collections and ordering of spectacles. This is to allow us to manage the number of people in the practice at any one time.

Please book your appointment by phone, email or via our website. You call us on 0115 9255051 during our opening hours of 9:00am to 5:30pm Monday to Friday and 9.00am to 5.00pm on a Saturday or you can email us at  john@johnflynnopticians.co.uk and we will call you back, or you can go to our online booking request page by following this link.

Arrival at the practice

Most visits are now by appointment, we ask that you attend your appointment as close to the time booked as possible and do not arrive too early. If you are running late, please give us a call if you are able to do so

You will need to be wearing a face covering at all times while in the practice. If you do not have your own face covering, one will be provided for you.

Whilst in the practice

All of the frames on display are cleaned and sanitised after each client has tried them on. You may re-try these frames on as many times as you like. After you have finished with these frames, we will clean and sanitise them before placing them back on display.

Please wear your face covering at all times whilst in the practice.

After you leave

We have extended our testing times to 45 minutes for testing. This is to allow us to complete your eye examination without rushing you and then to give us time to clean the practice ready for the next client.

We will keep you updated on any changes in the future on this page.

We thank you for your co-operation in this matter, and look forward to seeing a lot more of you coming back through our doors.

Keep safe